Dear friends,
Thank you for choosing our products! At Felicitysolar, we always believe that excellent after-sales service is an indispensable part of the product experience. Therefore, we are committed to creating an efficient and convenient after-sales service system. The following is a simple guide on how to find our after-sales team. We promise that no matter when and where you need us, we are here to serve you.
Online after-sales support:
Instant Message: We offer two official official channels: WhatsApp and email. We provide 24/7 service. No matter where you are, you can get support and answers from our professional after-sales team.
Post-dams email: technicalSupport@felicitysolar.com
Aftervess WhatsApp: +86 1802287628
Solar pathway:
Download the FSolar app on your mobile device or log in to the FSolar web version, access the FSolar online ticketing system, fill in your application details and submit. Our after-sales team will respond immediately to address various after-sales issues for you.
Through the official website:
Visit Felicitysolar official website and submit your information at the bottom right. You will get responded within 24 hours after receiving your information. And we will decide whether to give you online guidance or send technicians to the door for inspection according to different circumstances.
Offline After Sales Support:
After-sales service centers: We have established after-sales service centers in multiple regions globally to provide you with face-to-face after-service. You can search for the nearest service center on Google Maps to enjoy convenient and efficient after-sales service.
Repair Centers: In addition to after-sales service centers, we have established professional repair centers in various countries around the world. These repair centers are equipped with advanced repair equipment and professional technicians who can provide you with accurate and fast repair services.
On-site support: Our overseas technical support engineers and maintenance engineers will regularly visit customers to provide on-site technical support. Once you make a request, we will respond within 24 hours and arrange a specialist to visit you within 48 hours in urgent cases.
Regular after-sales training: We conduct regular seminars, customer training and follow-up activities in some countries. Through training, you can better understand product performance, operating methods and routine maintenance tips. Our overseas technical support engineers will also help you gain a deeper understanding of our system.
Every interaction with you is an opportunity to build trust and loyalty. We will continue to strive and continuously optimize our after-sales service system to ensure that you enjoy more efficient and professional services.
Thank you once again for choosing Felicitysolar! We look forward to continuing to partner with you in the future, creating a bright future together. If you have any questions or suggestions, please feel free to contact us. We are always here, serving you and waiting for you.
