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Felicitysolar has always adhered to the mission of "devoting ourselves to the popularization of photovoltaic and energy storage systems so that clean energy can benefit every organization, every family and every person", putting customer needs first, and is committed to providing customers with full life cycle and comprehensive high-quality services. Through professional, efficient and attentive services, we improve customer confidence in products and achieve long-term win-win results with customers.
Prior consultation
Create a multi-channel consultation platform, covering telephone, official website, Alibaba International station, Made-In-china.com and other online customer service, social media, etc. We also arrange professional technicians to answer customers' questions at any time.
Tracking during sales
After the customer places an order, arrange a dedicated person to track the progress of the order and quickly feedback information on production, delivery and other links. Coordinate logistics distribution to ensure that the product is delivered to the customer on time and safely, and provide logistics order numbers and query methods to facilitate real-time tracking by customers.
After sales guarantee
After customer feedback, the problem, we respond within 12 hours and offer solutions within 24 hours. We make an initial assessment of the problem and document it. If they are simple problems, guide customers to resolve them over the phone or online; If they are complex problems, please arrange local after-sales technicians to arrive at the site within the specified time according to the distance.
Service content
Technical support
Establish a professional technical team to provide customers with technical services such as energy storage battery installation and commissioning guide, usage training, and daily maintenance and maintenance recommendations. Regularly maintain online and offline technical exchange activities to share the latest technical trends and application experience in the industry and help customers improve their technical level.
Supervision and Evaluation Service
Establish a service monitoring mechanism to collect customer opinions and suggestions through customer satisfaction surveys, service quality return visits, etc. Set up complaint channels, handle customer complaints in a timely manner, and rectify and optimize service issues.
Personalized service
Provide customized energy storage battery services according to customers' special needs, communicate and collaborate with customers in the whole process from product design and production to after-sales, and meet customers' customized application scenarios.
maintenance service
Set up a special maintenance center equipped with professional maintenance equipment and tools. For products within the warranty period, repair or replace defective parts free of charge; Outside the warranty period, provide paid maintenance services and only charge reasonable material and labor costs.
